Is there light at the end of the tunnel yet? While it has been a difficult time for a lot of businesses, customers are also feeling the dread of cancelling travel plans, events, gym memberships or their long-awaited wedding and all the costs that are involved in such a celebration.

At times it can be difficult to deal with customer complaints and how to handle their change requests during this difficult and uncertain time. If you’re managing cancellations, delays or changes to products and services, make sure you know your obligations and your customers’ rights.

www.business.gov.au has put together some great information and resources that may assist, visit their website today for resources on:

• Handling customer cancellations and changes
• Handling customer complaints
• Setting prices that are fair to customers

There is also additional information and resources that may prove useful such as:

• Protect customer safety
• Communicate with your customers
• Improve online customer service

The above information is a brief summary only and does not take into account your personal needs and is not a substitute for independent professional advice. We strongly recommend that you speak to your accountant as they will be able to provide you the most suitable advice for your individual circumstance and to ensure that you are also always receiving the most up to date information.