Manage my loan
Here’s where you’ll find everything you need to know about managing your RedZed loan, from setting up direct debits to understanding redraws, offset accounts, and more. Explore the topics below to learn how your loan works and what your options are.
What is RedZed Connect?
RedZed Connect is your go-to customer portal, available on desktop and smartphone, giving you easy access to view and manage your loan accounts.
What is a Third Party Authority?
Find out what a Third Party Authority is and how it could suit your circumstanes.
What factors determine the amount of interest you pay?
Learn about interest - what it is, how it's calculated, and the different ways you can reduce your daily interest charges.
What is an offset sub-account?
Put your extra cash to work with an offset sub-accout and you could and pay less interest on your home loan.
What is a redraw facility?
Paid extra on your loan? A redraw facility lets you access those extra funds if you need them.
When would you need to change your direct debit account?
Switched banks or accounts? Don’t forget to update your direct debit to avoid missed payments.
How does reducing your loan limit affect your loan?
Wondering how much you can borrow? Your loan limit depends on your finances and credit.
What is an interest-only loan?
Interested in interest-only loans? We can help answer your questions!
What does a security swap involve?
Need to change the property tied to your loan? A security swap could be the solution.
What’s involved in subdividing a property?
Turning one block into two (or more)? Subdividing a property might sound like a lot, but we can make it a straightforward process.
What is a partial discharge?
Selling a property tied to your loan? You might not need to pay it all off. Let's unpack what qualifies as a 'partial discharge.'
Understanding financial hardship
This video explains what financial hardship really means, and how RedZed can work with you to find a way forward.
What are the warning signs of loan repayment challenges?
The warning signs often show up before things get serious. This video breaks down the key indicators that you might be heading for repayment trouble.
What is a complaint?
We're always here to help! If something’s not right, we want to hear about it. Learn about how to raise complaints.